Blinking twice with large intervals on Breezi (Smart Wi-Fi USB Dongle) indicates that it is connected to a Wi-Fi network that doesn’t have an internet connection. This is why it is showing offline in Cielo Home App. Keep in mind that Breezi (Smart Wi-Fi USB Dongle) will continue to blink on this pattern till the time it gets the internet access from its configured Wi-FI network.
You can perform following actions under given scenario:
Configure your Cielo Breezi (Smart Wi-Fi USB Dongle) to another Wi-Fi network that has an internet access. For this:
- Open Cielo Home App.
- On the home screen, tap on the 'Settings' icon of the device for which you want to change the Wi-Fi network of.
- Press 'Device Wi-Fi' and then 'Change Wi-Fi'. List of available Wi-Fi networks around the device will appear.
- Choose your desired Wi-Fi network, enter its password to complete the Wi-Fi configuration process.
If the problem still persists, there might be one of the two scenarios:
- Make sure that there is no proxy server or authentication server configured on your Wi-Fi network as Breezi (Smart Wi-Fi USB Dongle) will not work with Captive portals.
- Some of the ports on your Wi-Fi router may be blocked. Please make sure that the following ports are not restricted on your Wi-Fi router:
- TCP: 9998
- UDP: 9999
- HTTPS: 443
- HTTP: 80
Note: Your internet provider may have a built-in firewall or proxy. In this case, please check with your ISP.